This page only includes key information on how we are currently operating. Full updates on our coronavirus situation are available by clicking here
Before re-opening, we have completed thorough and extensive risk assessments.
We have implemented a number of new safety measures and in addition to direct guidance from staff, new posters and tannoy announcements are present throughout the building providing reminders to all people in CYZ of the policies in place to keep everyone safe.
We recommend you take a look at our FAQ section (below) on this page for more information on key points.
We have tried to include answers to questions you may want to ask below. Please click on a question to show the answer.
How much is it to attend a session this Summer?
This Summer ALL activities are completely FREE!!
My membership has expired during lockdown
All memberships which were due to expire from 1 March 2020 onwards have been extended for a further 6 months to cover the period CYZ has been closed, plus a few extra months on us 🙂
Is drop off/pick up different?
We ask that you stay with your child in the queue until they are safely in CYZ. We have socially distanced queuing outside CYZ which you should use at drop off and pick up time.
Young people will have their temperature checked before entry – it needs to be below 37.8degrees to be allowed entry. Members will hen be asked to sanitise their hands both before entry and on leaving CYZ.
We are using staggered start and finish times so it is really important you attend for your activity and for collection on time.
What guidance are you following?
We are following all guidance from the Government and NHS England. In addition to this, we are following the NYA (National Youth Agency) guidance which has been specifically designed for the Youth Work sector.
Will members be required to wear masks?
In line with current government guidance, members over age 11 are now required to wear masks within CYZ.
There are certain situations where this is not required such as when participating in sport activities.
We also recognise that some members will have another reason for exemption – they just need to let us know on signing in at reception.
For further information on the wearing of masks, we suggest taking a look here https://www.gov.uk/government/publications/face-coverings-when-to-wear-one-and-how-to-make-your-own/face-coverings-when-to-wear-one-and-how-to-make-your-own
Has your behaviour policy changed?
It has changed in the respect that we need all members to follow the instructions set out around CYZ, and to follow instructions from staff regarding their own welfare and that of others in CYZ relating to COVID.
If a member does not follow instructions we will ask them to leave (younger members will have to sit aside and parents will be called to collect). This is for the welfare of all members and staff.
If your child does not understand what they are being asked to do, please encourage them to ask.
What will happen if my child needs first aid?
We have trained first aiders on site. If we need to get close to your child we will ask the child and the first aider to wear PPE (mask for both, gloves and apron for the first aider).
Health and Safety and our duty of care will always be our top priority and we would never leave an injured child untreated.
How many others will be in my child’s session?
The maximum session size we are working to currently is 15, including the staff. However, the actual group size for each activity depends on what is allowable from the risk assessment taking factors such as social distancing into account. Many groups will actually be smaller than this.
Are you running normal club sessions like your old timetable?
At present, no.
Going forward after Summer we are looking to run pre-bookable small activity lead sessions. More info on these to follow in the coming weeks…
How will you ensure the safety of young people attending?
The safety of our members and our staff is always going to be our top priority. We have conducted a detailed risk assessment and modified aspects of service delivery and building use in line with restrictions and guidance.
All members coming into CYZ will need to have their temperature taken prior to entry and put hand sanitiser on – if a member’s temperature is 37.8 degrees or higher they will not be granted access to the building.
Hand washing / sanitising facilities will be throughout the building and regular handwashing / sanitising will be encouraged.
There will be regular cleaning and disinfecting of surfaces and objects that are frequently touched by young people and staff during sessions.
We will continue to follow the guidance as it is updated and new guidance issued.
All plans will be closely monitored and may adjust in response to internal and external factors.
Have your staff received additional training?
Our staff have received additional training on updated practices since COVID-19 – this will be an ongoing process as guidance changes and is updated.
How does social distancing work at CYZ?
Externally we have marked out a queuing system in the entrance.
Internally, we have marked out spacings within CYZ to help young people and employees maintain this distance.
Staff will enforce this rule as best we can, recognising that the participants need to take some responsibility for their actions.
Why are session times shorter?
Session times are shorter as members are coming to do a specific activity, rather than move around different activities currently.
What does my child need to attend CYZ?
Please send in minimal items with your child. They may bring a pre-filled water bottle if they need a drink. There is no need to bring anything else.
Is the Café open?
The café is not open at present.
If you still have questions that haven’t been answered, please feel free to contact us using one of the buttons below!
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