Membership

Any young person wishing to attend HITZ must be a member of CYZ – the membership fee is £5 per year.

FAQ

Please click on a question to see the answer

Q. What age is the holiday club for?

A. HITZ is for 8 to 12 year old members of Carlisle Youth Zone.

Q. Does the young person have to be a member of CYZ to attend HITZ?

A. Yes – HITZ is for our junior members age 8-12. To join CYZ there is a £5 annual membership fee, please Click Here for the online form, or sign up in person at our reception.

Q. What time are the sessions?

A. HITZ starts at 08:30 and finishes at 17:30. Drop off is between 08:30 – 09:30 and pick up is 17:00 – 17:30.

Q. Can I drop my children off at a later time

A. We are not currently offering part day bookings

Q. Is lunch provided?

A. If you wish to book lunch, select the option “HITZ HOLIDAY CLUB – ALL DAY – WITH CYZ LUNCH“. If you would like your child to bring a packed lunch from home, select the option “HITZ HOLIDAY CLUB – ALL DAY – BRING A PACKED LUNCH“.

The cost of lunch will be added to the session if you choose the with lunch option – so there is nothing to pay on the day

Food will be prepared to the bookings, so there will not be the opportunity to purchase a meal on the day if you have not pre-booked lunch.

Q. Do you cater for dietary needs or allergies?

A. Yes – please telephone reception on 01228 516280 to discuss your child’s requirements.

Q. Do my children need to wear anything specific?

A. Children should wear comfortable clothing that is suitable for them to take part in activities such as team sports and arts & crafts. They may also need any weather appropriate items such as a waterproof jacket.

Q. Do my children need to bring any additional money?

A. All HITZ activities are included in the session price.

Q. What activities are on offer at HITZ?

A. Throughout the day we have a full range of activities using the facilities that CYZ has to offer. During the HITZ period we offer sports (in the sports hall, and on the astro turf – weather permitting), games, challenges, cooking, arts & crafts, and some chill time too!

Q. My child has additional needs, can they attend HITZ?

A. Yes, all our provision is inclusive! If your child needs extra support with their needs please let us know in advance.

Q. My child is on medication, can they attend HITZ?

A. Yes, certainly. Please label all medication. We also require a short form completed on the day to specify such things as dosage and emergency information.

Q. Can I turn up on the day and pay for my child to come in?

A. No – HITZ spaces must be booked prior to the day of attendance using the online booking system.

Bookings close the evening before the day of the session – this is to allow us to perform administration duties relating to the sessions.

Q. I’ve booked a session and now my child cannot attend – can I get a refund?

A. We can issue a refund if we have more than 5 days’ notice. Unfortunately, we cannot refund if your child does not attend, or for illness on the day. We do ask that you let us know if your child cannot attend.

COVID 19 UPDATE: We have amended our refund policy, any bookings that need to be cancelled at short notice (up to the session start time) due to covid self-isolation are eligible for a refund. Please contact us at your earliest convenience to let us know.

Q. Will normal CYZ evening and Saturday sessions still be on?

A. please check – our online booked session timetable will run as normal throughout the school holidays wherever possible. We do however suggest members who have attended HITZ all day don’t stay on for the evening session, as it is a very long day.